Returns & Exchanges

At Jamo, we stand by the quality of our electronics and offer a 30-day return policy for a full refund or exchange. Items must be returned in their original packaging with all included accessories and documentation to qualify.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the electronic items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 5-7 business days.